Who to Contact for Savings Bond Inquiries — TreasuryDirect (2024)

FAQs

Who to Contact for Savings Bond Inquiries — TreasuryDirect? ›

TreasuryDirect customers:

Special Announcements for TreasuryDirect account holders:

You can call us from 8 a.m. to 5 p.m. ET, Monday through Friday, at 844-284-2676.

You should contact your bank directly for more information. For redemption or other information about U.S. savings bonds, visit the U.S. Treasury Department's web page, www.treasurydirect.gov, or contact their office directly by calling (844) 284-2676 (toll-free).

CBES handles all types of Treasury securities, including these three that you can't hold in TreasuryDirect: Cash Management Bills, STRIPS, and Collateral.

You may reach us at 844-284-2676.

Search for matured savings bonds and missing interest using Treasury Hunt, an online tool from TreasuryDirect.

EE bonds you buy now have a fixed interest rate that you know when you buy the bond. That rate remains the same for at least the first 20 years. It may change after that for the last 10 of its 30 years. We guarantee that the value of your new EE bond at 20 years will be double what you paid for it.

How long should I wait to cash in a savings bond? It's a good idea to hang on to your bond for as long as possible, ideally until it matures, so you can take full advantage of compound and accrued interest.

Key points. Series EE bonds mature in 20 years but earn interest for up to 30 years. The U.S. Treasury guarantees Series EE bonds will double in value in 20 years. You don't receive the interest on your Series EE bond until you cash it.

Is TreasuryDirect.gov a legit site? ›

TreasuryDirect.gov is the one and only place to buy and redeem U.S. savings bonds and other securities directly from the U.S. Treasury! Your investments are backed by the full faith and credit of the United States government.

You just bought a security from the U.S. Treasury. Securities are generally issued to your account within two business days of the purchase date for savings bonds or within one week of the auction date for Bills, Notes, Bonds, FRNs, and TIPS.

Information dealing with the purchase, redemption, replacement, forms, and valuation of Treasury savings bonds and securities is located on the TreasuryDirect.gov website which is managed by the Bureau of the Fiscal Service.

Contacts Us

If you have any questions or experience any difficulties with this site, please contact the Treasury Support Center by phone at (877) 440-9476 or e-mail us at sam_tsc@stls.frb.org. Please include your name, phone number, and organization.

In your TreasuryDirect account, you can purchase and hold Treasury bills, notes, bonds, Floating Rate Notes, Treasury Inflation-Protected Securities (TIPS), and savings bonds, and it's available to you 24 hours a day, 7 days a week.

TreasuryViewer is a mobile app to buy and view your Treasury securities on Treasury Direct. We access TreasuryDirect.gov® and load the information for you.

If the beneficiary has a TreasuryDirect account, the security will be transferred to that account. If the beneficiary does not have an account, he or she may establish an account. Alternatively, a beneficiary named on a savings bond may request redemption.