Twilio Help Center (2024)

FAQs

How do I contact Twilio support? ›

In order to receive a Support Credit, you must notify Twilio of your eligibility by creating a support ticket with Twilio Customer Support at https://help.twilio.com.

Access to Twilio's other paid support channels, live chat and phone support, remains unchanged. Users who have access to multiple accounts will only see the ticket submission channels available to the currently selected account based on its Support plan.

The Twilio Virtual Phone is powered by a Twilio-owned, verified Toll Free number: (877) 780-4236.

Twilio MessagingX. Twilio MessagingX provides reliable messaging, enabling businesses to reach customers around the globe. As one of the world's most widely-used, trusted, and accessible communication tools, MessagingX empowers you to send and receive SMS, MMS, WhatsApp messages, and more at scale.

What contact center software features does Twilio Flex have? A single user interface for all channels and applications to increase agent productivity. Channel support for WhatsApp, Facebook Messenger, Google's Business Messages, SMS, chat, phone, and email.

With Twilio, you can quickly make and receive voice calls in your application.

Twilio's platform enables three functions for the popular dating site: It enables potential dates to talk over the phone without giving out their numbers. It allows members to text message each other anonymously.

Twilio Conversations is an omni-channel messaging platform that allows you to build engaging conversational messaging experiences across many channels.

Twilio's virtual phone numbers give you instant access to local, national, mobile, and toll-free phone numbers in over 100 countries for your voice call and messaging applications. Leverage local phone numbers for your customers to call and text, or use your own number.

Placing a live emergency call

pstn.twilio.com , or sip:933@{your-trunk}. pstn.twilio.com for a test emergency call. Ensure that your equipment's dial plan is set up to send outbound 112 , 999 , 911 , and/or 933 calls to Twilio.

How do I get a toll-free number from Twilio? ›

Purchase a toll-free phone number via the Console GUI

Access the Buy a Number page in Console. Click Show Advanced Search. Enter the criteria for the phone number you need, and then click Search. Country: Select the desired country from the drop-down menu.

Twilio Inc. is an American cloud communications company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.

Twilio is the trusted platform for customer engagement with security, privacy, and resilience built in at every layer.

If you wish to query information on any Twilio or non-Twilio phone number you can do so with Twilio Lookup. When using Twilio Lookup you can format and validate phone numbers, view national and country code formats, and also view carrier and caller name information (US only).

You are visiting this FAQ because you likely received a text message or a voice call, and don't know why or where it came from. The message came from Twilio, a communications service that businesses use to send security codes when you log in or sign up for their service.

Text “Twilio” to: +1 (855) 747-7626* (1-855-747-ROBO) When you text into the Twilio Number Lookup App, you'll receive a reply asking: “Did you receive a call or text that might have used Twilio? Text back with the 10-digit US number that originated the call or text.”