Credit Card Purchase Payment Protection in India - Insurance Cover (2024)

As the demands of modern-day work schedules increase, more and more individuals are turning towards the convenience of online banking and credit cards instead of having to wait in long lines at bank branches. Cashless banking has also received a boost due to the tax benefits offered to those who use credit and debit cards for transactions.

Recent reports indicate a significant increase in the size and scale of credit card transactions in India. However, the rise of credit card usage has also allowed malicious actors to exploit vulnerabilities such as phishing, hacking, Trojans, malware, and other tactics, ultimately causing losses to bank customers. In light of these challenges, it is essential to consider various Credit card cover plans to safeguard against potential threats.

is Credit Card Purchase Protection?

If you don’t know what purchase protection is, in simple terms: it helps you protect your credit card, debit card, ATM membership, and loyalty card against potential theft, loss, or fraud with a card Protection Plan. This service is made available through collaborations between banks, credit card companies, and CPP India, providing customers with Credit card cover.

In case of any unfortunate event such as loss, fraud, or theft, CPP's 24x7 helpline is readily available to assist customers in India or anywhere in the world. Several Indian banks, including Kotak Mahindra Bank, ICICI Bank, and Axis Bank, are among those who have partnered with CPP to offer this purchase protection service.

Protect Your Credit Card with CPP's Card Protection Plan

If you ever experience loss, theft, or fraud with your credit card, you must immediately call the credit card purchase protection 24x7 free helpline at 1800-419-4000 for assistance. Whether in India or abroad, CPP will ask for details such as your card number and cardholder's name before verifying the information and requesting your card issuer to block the card reported as lost.

CPP offers a standard Card Protection Plan with a daily charge of approximately Rs 3. The fee accumulates over a year and is eventually paid as an annual fee deducted as a lump sum at the start of your membership. The membership fees for purchase protection vary based on the type of benefits you require, ranging from classic to platinum and premium plans.

To start your membership, you need to pay the plan fee upfront, and your membership will remain valid for a year. Additionally, CPP offers a 30-day cooling period after you pay the lump sum, during which you can cancel your membership. If you haven't made any insurance benefit claims during this period, you can get a refund of the annual fee you paid.

Benefits and Procedures of Credit Card Protection Plans in India

  • Protect Your Cards with CPP's Insurance Cover against Loss, Theft, and Fraud

    Card Protection Plan, offered by banks and credit card companies in collaboration with CPP India, provides an insurance cover for credit, debit, ATM, membership, or loyalty cards against possible theft, loss, and fraud.

  • Standard Plans and Premium Charges

    Customers can choose from various plans depending on the benefits, with standard projects costing approximately Rs 3 per day. The annual fee is deducted as a lump sum at the beginning of the membership, with the premium charges differing depending on the benefits offered.

  • Membership Begins Upon Payment, with a Cooling Off Period

    The purchase protection credit card membership begins once the fee is paid and remains valid for a year. CPP offers a 30-day cooling-off period during which the bank can cancel the membership and a refund taken if no claims are made.

  • Report Card-Related Issues Immediately to CPP's 24-Hour Helpline

    In case of a card-related loss, theft, or fraud, the cardholder must immediately contact CPP's 24-hour helpline to report the issue. CPP will then contact all issuers and request that the registered cards be cancelled.

  • Claim Process and Requirements

    To file a claim, the customer must fill out a form and send it to CPP, along with original documents such as a credit card statement and a police complaint. Claims must be submitted within the specified period, typically 30 days from the date of loss.

  • Emergency Travel Assistance Included

    In addition to card protection, the service also includes emergency travel assistance, which provides advances for settling hotel bills and arranging return travel tickets.

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Filing Claims and Protection Against Fraud with One Assist Card Protection Plan

To claim card loss with credit card purchase protection, you must fill out a form that provides all the necessary information and include your credit card statement and a police complaint FIR report before sending them to CPP. Banks usually reimburse claims within 30 days from the day of loss. The Card Protection Plan also safeguards you against fraudulent spending on your lost cards, with protection extending to an indefinite period from 7 days before the loss report. One Assist Card Protection Plan - If your card is lost, stolen, or fraudulently used, you can call from anywhere worldwide to have all your cards blocked, preventing any further misuse. This protection plan also covers incidents like skimming and phishing, which fraudsters use to cause victims financial and other harm.


Conclusion

Now that you know what purchase protection is, you can understand that a Credit card with purchase protection benefits can come in handy in different situations, such as when it is stolen or lost. However, acting quickly is crucial as most policies have a limited coverage period. Therefore, file your claim as soon as you notice any issue with your purchase to avoid losing your money.

It's important to be aware of the various card protection plans and purchase protection policies available to you, as they can offer financial and security benefits in the event of loss, theft, or fraud. By understanding the terms and conditions of these plans and acting quickly when an issue arises, you can protect your finances and assets.

To support your credit card purchase protection claim, provide all necessary documents, such as receipts, statements, and police reports. These papers can help substantiate your claim and expedite the reimbursem*nt process.

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Credit Card Purchase Payment Protection in India - Insurance Cover (2024)

FAQs

What is purchase protection on credit cards in India? ›

Purchase protection on your credit card implies that items purchased using the card are insured in case the items are damaged or misplaced due to fire or theft.

What does payment protection cover on a credit card? ›

Payment protection plans are offered by some credit card issuers and other lenders to their customers. The plans promise to let borrowers stop their payments for a period of time if they become unemployed or disabled and/or to cancel any remaining balances if the borrower dies.

Is a credit card protection plan worth it? ›

If you have a large amount of debt that you're working to pay down, it may not be a bad idea to have credit card protection insurance. In case of emergency, it would allow you to suspend your credit card payments for a time and prioritize debt that can't be suspended.

Does credit card purchase protection work? ›

Bottom line. Credit card purchase protection can come in handy if an item is damaged or stolen soon after you buy it. But there are limits on what is covered, when you can file a claim and how much you can be reimbursed, so it's important to study your card's policy before you need it.

Can I dispute a credit card charge that I willingly paid for in India? ›

Can I dispute a credit card charge that I willingly paid for? There are many cases where you can make a claim for a credit card refund under Section 75, even if you agreed to the purchase. For example, the goods or services you received didn't meet the standards promised by the seller.

What is the limit of credit card protection? ›

If you use your credit card to buy something costing over £100 and up to £30,000 in England, Scotland and Wales, you're covered by 'section 75' of the Consumer Credit Act. The protection still applies even if you only partly paid on your credit card, for example the deposit for a holiday.

What does payment protection insurance cover? ›

Payment Protection Insurance, otherwise known as PPI, is an insurance policy that is available to protect you on loan or debt repayment, in the event that you are unable to meet the regular repayments, perhaps due to illness, an accident, or unemployment.

Am I protected if I pay with a credit card? ›

What protection do I have on my credit card purchases? If you buy something with your credit card and the item is faulty, broken, or never arrives, you have the right to claim the costs back through your credit card provider.

What is the benefit of payment protection? ›

With payment protection added to your loan, your entire loan balance will be paid off in the event of your death. This benefit can be incredibly valuable to your family because it eliminates the burden of this debt at a time when they have so many other, more important, things to deal with.

Is card protection insurance necessary? ›

Whether you should sign up for credit card protection insurance or not may depend on a number of factors. First, consider your finances — especially your savings. For example, if you have enough savings to cover expenses in the event of an emergency, this protection insurance may not be necessary.

Does credit card have insurance coverage? ›

With Credit Card Purchase Protection, the products purchased through the Credit Card are protected against damages caused due to theft or fire up to a certain period. If the product is damaged due to any of the reasons covered in the plan, the cardholder can file a claim.

How long does credit card protection last for? ›

There's usually no minimum spend required for a debit card or credit card purchase to be covered by chargeback, but there are time limits. You'll typically have 120 days from the date of the transaction to contact your bank to make a claim.

Can I get a refund if I paid by credit card? ›

Claiming a refund on something you've purchased with your credit card should be straightforward, particularly if you haven't used the goods or services you bought. Contact the retailer and provide them with the details of the credit card you used to make the purchase. Have your receipt to hand.

Do I need payment protection on a credit card? ›

The benefit of insuring your credit card balance is that if job loss, total disability, or loss of life occurs, your finances may be protected to a greater degree. Credit card balance protection insurance can help you make payments on your credit card if you, for example, lose your job.

How does credit card buyer protection work? ›

This means that if there's an issue with the product you've bought or the company you've bought from goes into administration, the credit card company has equal responsibility to make sure you're not left out of pocket.

How does purchase protection work? ›

If your credit card offers purchase protection, you can receive replacement, repair or reimbursem*nt if an eligible item you purchased using the card is stolen or damaged. Major credit card networks, such as Mastercard and Visa, have different policies for purchase protection.

What are the protections of credit cards? ›

The law states that if a consumer card is used for unauthorized transactions by a malicious party, your liability will not exceed $50. Regardless, you're typically not required to pay anything, as most card issuers offer a zero liability cover for all fraudulent transactions as a general courtesy to their customers.

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