Bill Brown Ford in Livonia , MI (2024)

We've leased our last 4 cars from Bill Brown Ford. Lori Knudson is a great salesperson. This time the dealership and other dealers as far as Pennsylvania didn't have the car I wanted, so Lori ordered it. Soon after, she learned that Ford wouldn't make anymore of the 2015 models, so she found me the same car but with better options and made it so my payment would the same as it would have been with car I ordered. Lori is easy to work with and will do anything she can possibly do to make the deal work for you. I can't thank her enough!

Great dealership! John Ballerin is our salesman, and he always goes the extra mile for us. Wouldn't go anywhere else!

This dealership is one of the best dealerships I have ever dealt with! I recently purchased my second F-150 and the entire process was quick, easy and painless. My salesman always goes the extra mile to meet my requirements and my interaction with him was very pleasant as he has a similar sense of humor. I always have my vehicles serviced here and the job they do is always TOP NOTCH! Even though there is another Ford dealership closer to my home, I prefer to drive the extra few miles for the quality service I always receive at Bill Brown Ford. You just can't go wrong with Bill Brown's Team!

Bill Brown does an excellent job on oil changes and maintenance, but labor prices are way too much.

I wish I could give them 0 stars. I have had my 2013 Ford Fusion in there about 5 times for either starting issues or a dead battery. They either can't figure out what the problem is or just do a quick fix with a new battery. I was so unhappy with my last experience I caled ford corporate. I will never go back to this dealer or service department again. I was basically blown off and treated like a stupid girl who didn't know anything about cars. Once my lease is up, I'm done with Ford!

We had a great experience at Bill Brown Ford dealing with our salesman Gilbert Harrison. Gilbert was professional, helpful, & patient. We were completely satisfied with Gilbert & would buy another car from him.

My salesperson, Debbie Moore, made my leasing experience a pleasure and very comfortable. She was professional and personable and could not have done a better job. I look forward to doing business with her in the future.

My salesman John was excellent. He got the car I wanted and came in early to wrap up the deal because I was going out of town. He set everything up in the Fusion so it was ready to go. I would recommend John to anyone ready to buy a new vehicle and would absolutely buy my next car from him.

I have been dealing with Rick Vaughn now for over 20 years and would not go anywhere else. He is professional, helpful, knowledgeable and treats me with respect. I also recommend him every chance I get to my friends.

Tom Urick was my salesperson at this dealer and he was fantastic! He was very knowledgeable and helpful. Tom was also very thorough in completing the entire process, as well as, professional. He definitely knew the product he was selling and expressed everything to us in a friendly manner. Would certainly recommend Tom to others looking to buy a car.

Tony Juncaj did a great job of explaining the different option packages available on the F-150, understanding my work needs for the truck, handling the purchase and explaining the many features. After the test drive, I was completely sold on the truck. I have driven recent models of the Dodge Ram and Chevrolet Silverado trucks, although good vehicles, the Ford F-150 was by far the best in quality and value.

Salesman explained all aspects of the way the Ford Lease program works, while answering all of my questions. Having dealt with other dealerships during previous purchases, the level of attentiveness to answering or finding answers to all questions was unmatched!

Vita is a wonderful and excellent salesperson! She was able to meet all of my needs for a new vehicle and I would recommend her to friends and colleagues looking for a car. She was actually recommended to me by a friend!

I found my experience to be very positive. My sales rep was knowledgeable and professional. I was very comfortable and relaxed throughout the whole process.

My experience was great. John Desormeau is excellent to work with and made sure that I got the vehicle that I wanted. I would definitely buy another vehicle from this dealer and John.

My salesperson Tom Urick was very knowledgeable and straightforward. He was courteous and direct, offering a variety of different options and even found the vehicle of my choice.

The salesperson that I came in contact with was very efficient and helpful with the purchase and delivery of my vehicle. We will definitely return to Bill Brown Ford, and Luke for our next Ford purchase.

My experience at Bill Brown was awesome! As soon as I went in and discussed what I wanted, my salesman took me for a test drive right away. I was so pleased with the cars' quality and craftsmanship. They had the car ready for me to pick up the next day. I could not be happier with the whole experience. Job Well Done Bill Brown Ford!

Tony Juncaj is a great salesperson. My family has been coming to him for the last 20+ years for all of our automotive needs. Being that this would be the first car I bought myself, my father took me directly to Tony without hesitation. His good natured reputation and ease of being able to talk with him felt like a breath of fresh air. After talking with him for not even 10 minutes, both my father and I were talking with Tony like we were catching up with an old friend instead of buying a new car. Tony made the whole experience of buying a new car quick and easy, as well as, enjoyable. He laid out every point in a quick and concise manner!

Bill Brown Ford is the greatest! I received what I wanted for my trade in and they had the vehicle I wanted in stock and I felt the deal I received was very fair and reasonable. I had to go by another Ford dealership to get to Bill Brown, but Brown's reputation and the referals I received convinced me that it was the right decision. I have recommended both Bill Brown Ford and my salesman to others and will continue to do so...great service overall!